Troubleshooting

Having issues? Find solutions to common problems below.

Cannot Connect

Try these solutions:

  1. 1Check your internet connection is working
  2. 2Try switching to a different region
  3. 3Restart the NovaLinks app
  4. 4Make sure network permissions are granted
  5. 5Check if your subscription is active

Slow Connection Speed

Try these solutions:

  1. 1Try connecting to a region closer to your location
  2. 2Switch to a less congested server
  3. 3Check your base internet speed
  4. 4Close bandwidth-heavy applications

App Keeps Disconnecting

Try these solutions:

  1. 1Disable battery optimization for NovaLinks
  2. 2Enable always-on connection in device settings
  3. 3Check for app updates
  4. 4Reinstall the app if problems persist

Login Issues

Try these solutions:

  1. 1Verify your email address is correct
  2. 2Use the password reset feature
  3. 3Check if your account is verified
  4. 4Try logging out and logging back in

Payment Not Recognized

Try these solutions:

  1. 1Wait a few minutes and refresh the app
  2. 2Check Google Play purchase history
  3. 3Restore purchases from account settings
  4. 4Contact support with your order details

Problem Not Solved?

Contact our support team and we'll help you resolve the issue.

[email protected]